FAQs2018-03-13T21:04:10+00:00

FREQUENTLY ASKED QUESTIONS

Course costs vary, we offer discounted prices for the voluntary and community sector. In addition, if you are buying multiple courses you may qualify for a discount, so always contact us first to see if we can improve on the price.

The training is cloud based, so you simply log on to the training portal and start learning. You just need an internet connection to run the courses.

We can do this a couple of ways, we can provide redeem codes which your learners enter when they create an account, which then unlocks the courses. We can also register all of your learners for you, they will receive a welcome email with their username and password and a link to access the training.

You have two options here. We can create an administrator account, this allows you to create reports, check learning, results, etc. Or you can take advantage of the free monthly reporting option, no need to learn a new system, we do the work and send you reports on excel.

Simple, straightforward and effective.

It is simple and straightforward to use, which is essential when learners have varied capabilities on IT. One thing we know is that learners who are new to e-learning can be sceptical and nervous. After completing our courses, their confidence increases and they go on to complete further training and improve their IT skills.

This is a quote from Muir Housing “The system is very easy to use and staff have already fed this back, including our Chief Executive.”

We have Subject Matter Experts who provide the material, this is then taken and transformed into a e-learning course by instructional designers. Each trainer has over 10 years’ experience in their field.

We do have external links on our courses making the most of resources already on the web. However, we have taken this into consideration and have a full list of links so that IT managers can see if any of these such as YouTube are blocked so that they can allow the content.

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Yes, an internet connection is required as learner results are recorded on the LMS.

Yes, our courses work on mobile devices as well as laptops, etc. We wouldn’t advise people to complete course on iPhone as the screen size is very small. However, they do work on all mobile devices.

  • User friendly
  • Mobile compatible
  • Free reporting – saving you time and money
  • Fantastic customer service
  • Quick response times to queries
  • Flexibility to meet clients’ needs and requests – we will work with you so that you get the most out of the systems

We offer email and phone support to learners and to managers, we have had positive feedback “I must say that the customer service I have received when contacting them with any queries has been fantastic. Any issues have been dealt with swiftly and it is so nice to have a friendly voice at the end of the line!”

It is all maintained online, our servers as based in Cannery Wharf and are all fully protected. Servers are backed up regularly, our LMS recently went through a big review and improvements were made, making it more user friendly. We constantly strive to make improvements to improve learner experience.

We have minimal downtime, in the past 12 months, we’ve only had one 2-hour block when the system was offline for a major update, this was done in the evening to avoid disturbance to learners.

Courses are reviewed and updated on an annual basis, but if there are legislative changes we aim to make any changes within 48 hours, as we are not a reseller we have complete control of making any changes.

We can customise courses for clients, however a day rate will apply. We can also build bespoke courses from scratch using your learning materials.

Yes, just let us know which courses you would like to demo and this can be arranged.

Most of our clients work with us to bespoke a package to suit their needs. This depends on the number of learners and the number of courses. We work with your budget to provide the best possible solution.

We use a variety of media, this includes, video, podcasts, other websites, word docs/pdf’s. We also have interactions for learners at the end of each course to check their knowledge, we vary these so it’s not always multiple choice, it could be sequencing information, matching, dragging and dropping, true or false, etc.

Learners can click on the envelope (on each page of the course) if they wish to contact us for further information or have a query about the course. We then liaise with the trainer to provide answers. We can provide administrative access to the back end of the system for managers, however, we find that most clients take advantage of the free reporting and customer support via email and phone, as this saves training managers having to learn a new IT system.

We provide monthly reporting which is provided in excel format, so then data can be manipulated and linked in to existing systems.

We can provide a variety of reports on a monthly basis and adhoc ones as required. These can detail the courses completed, time taken, number of attempts, when it was completed. We can drill down in to specific lessons. We work with clients to see what their reporting needs are and meet them accordingly.

We can have you up and running within 24 hours of payment.

Drop us a quick message and we’ll get back to you ASAP.

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