Summary of course: Working proactively to build clear expectations around prompt and regular rent payment starts from the day you meet a prospective tenant, and carries through to the sign-up phase. Work done at the commencement of the relationship will pay dividends later in reducing defaults and avoiding expensive court action in many cases.
Course content: Arrears prevention – Pre-tenancy positive practice models online training course focuses on:
- The causes of arrears and why rental income should be prioritised
- Knowing your customer and signposting
- Establishing a payment culture
- The benefit of a structured sign-up process
- Best practice
- The consequences of rent arrears for all.