Summary of course: We all communicate every day, but do we get our messages across clearly? Do you know that words only make 7% of the overall message being conveyed? Pitch, tone and body language are just a few of the factors you need to consider in addition to the words spoken.
Course content: This communication skills course focuses on:
- Different forms of communication
- Barriers to communicating
- How to actively listen
- The importance of effective communication
- How to monitor and improve your communication skills.