Project Description


Induction Essentials

Introduction to management online training

Summary of course: We all communicate every day, but do we get our messages across clearly? Do you know that words only make 7% of the overall message being conveyed? Pitch, tone and body language are just a few of the factors you need to consider in addition to the words spoken.

Course content: This communication skills course focuses on:

  • Different forms of communication
  • Barriers to communicating
  • How to actively listen
  • The importance of effective communication
  • How to monitor and improve your communication skills.

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Select your group:

Community group
Housing Organisation

A review from one of our learners:

I really enjoyed learning about all the different ways we communicate, especially body language. I now have a better understanding of the importance of ‘really’ listening and how some people create subconscious barriers when communicating. I can’t wait to try out some of the techniques I have learnt on my children (who are always glued to their phones!) as well as work colleagues who I have not communicated so well with in the past.

Our Induction Essentials courses:

An introduction to management online training
An introduction to management online training
An introduction to management online training

The courses within our Induction Essentials series:

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