Summary of course: The Housing Regulator requires all social housing providers to offer residents ‘a wide range of opportunities to influence and be involved in the making of decisions around how housing related services are delivered’. How do you meet that challenge, and what is key to an excellent resident involvement programme?
Course content: This Role of resident involvement course focuses on:
- Principles underpinning resident involvement
- How resident involvement fits into your organisation
- The importance of training and information
- Engagement channels
- Key duties of staff working in resident involvement.