Project Description


Social Housing Management

Introduction to management online training

Summary of course: There will be occasions when, despite earlier work, a tenant is accruing rent arrears and the focus moves to recovery. This stage in the process requires a different approach and new skills to achieve the twin objectives of recovering arrears and sustaining tenancies. Securing a positive outcome takes more than a well designed and implemented escalation policy: the combination of both soft and technical skills sits at the heart of success.

Course content: This Management and recovery of rent arrears course focuses on:

  • How to maximise arrears recovery
  • How to use effective sales, negotiation and influencing techniques
  • Working with tenants with multiple debts
  • Key characteristics of good information management systems
  • A comprehensive guide to the legal process and arrears recovery.

A review from one of our learners:

Excellent course!! So much information and techniques that I can try. I have learnt so much on this course about the importance of negotiating with tenants and using questioning techniques to get to a solution that works for everyone. I am using my new knowledge and skills to maximise arrears recovery and work better with tenants.

Our Social Housing Management courses:

An introduction to management online training
An introduction to management online training
An introduction to management online training

The courses within our Social Housing Management series:

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