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Communication Skills Online Training

Price inc VAT

£30.00

Do you want instant access to our Training course?

If the answer is yes, all you need to do is buy the course online. You'll receive an email with a link to set your password and that's it, you're all set to go.


If you're part of a larger team and need multiple licences, contact us as we offer a discount on 10+ courses. Check out this link  to see what else we can do for larger organisations, you won't be disappointed!


We also offer SCORM files so you can host our courses on your LMS, click here for more information.


Course overview


We all communicate everyday, but do our messages come across clearly? Pitch, tone and body language are just a few of the factors you need to consider, in addition to the words spoken. In a perfect world everyone would understand what we said all of the time. Unfortunately, sometimes there is a misunderstanding between what we say and how that is understood.


Personalities need to be considered when communicating. This course explores dynamics which can lead to frustration when communicating with others. You will have a greater understanding of how to adapt your communications to obtain the best results when working with colleagues.


Whether it is at work or at home, everyone can improve their communication skills. The skills and understanding developed will make you a more efficient communicator in all aspects of your life. However you communicate, this course will give you something that you can apply to every situation. 


Course modules


Module 1 - Different forms of communication - In this module you will look at how we communicate, body language, tone of voice, words, effects of communication and social media.

Module 2 - The importance of effective communication - In this module you will look at effective communication, personality traits, barriers, question types, closing questions, verbal and non-verbal cues and written communication.

Module 3 - Know how to actively listen - In this module you will look at listening, barriers, what not to do and active v everyday conversation.

Module 4 - Monitoring communication skills - In this module you will look at being a good communicator, self-assessment and monitoring communication.


Additional information

This course takes approximately 2.5 hours

This course has a value of 2 CPD points.


Course flyer

To download the course flyer

Click here


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Communication Skills Online Training

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Communication Skills Online Training
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Accredited by CPD
All of our courses are accredited by the CPD Certification Service as conforming to universally accepted Continuing Professional Development (CPD) guidelines.

Is this course right for me?

  • You want content delivered 100% online.
  • You want a course that you can complete at your own pace, start when you like.
  • Access for 1 year.
  • Audio option (read aloud).
  • You want a CPD certified course.
  • You instant access to your CPD certificate.
  • Please note, we have experienced issues when users use IPads, due to the Apple operating system. A PC or Laptop is the best device.
  • Purchase your course online
  • Set your password
  • Course access
  • Course complete
  • Help is here

Once you've decided on a course/s add them to your basket. Checkout is simple, you can pay with debit card, credit card or PayPal. 


Remember, always contact us if you require 10+ courses as we offer discounts and much more!

Once you've paid look out for a welcome email from us with a link to set your password on your learning account. Please check your junk mail if it is not in your inbox within 15 minutes.

Once you click on the link to set your password the link will expire. There is a second link in your welcome email for all future logins. Once you're logged in you can start your course. If you don't complete it all on your first login the course will move into the In progress tab. You've now got 12 months access.

Once you've completed your course you can download your PDF certificate. If you lose your certificate you can log back in and download it again from your achievements file.

If you need any help you can call us. No AI here, just real people willing to talk you. We love helping customers so call us on 01782 757001 or email us at info@tnta.co.uk

Formal accreditation - this does incur an additional cost

Many of our courses have the option for formal accreditation through AIM Qualifications and Assessment Group.

Please contact us to check if the course you want has this option.

You can then purchase the formal accreditation here (this is in addition to the course cost).

What does this mean?

Whilst all of our courses are CPD certified as standard, formal accreditation is done through a National Awarding Body.

What level are the courses?

The majority of our courses are all at a level 2.

How many credits do courses quality for?

Courses have a single credit value.

Do I need to do any extra work?

You will be required to compete a learner file. This is an enabled PDF so you can type your answers in. You will upload this in your learning area along with your learner registration form. 

We will then mark your learner file and provide feedback.

Once this is complete we will put a request in to AIM Qualifications and Assessment Group for your formal certificate.

How do I get my formal certificate?

This will be posted out to you by recorded delivery once we receive it from the awarding body. However, you can download your CPD certificate immediately upon completion.

Technical information


Our e-learning courses have been designed to work on the following browsers and mobile apps:


  • Windows: Microsoft Edge, Google Chrome and Firefox.
  • Mac: Safari, Google Chrome and Firefox.

Please ensure that JavaScript is enabled in your browser, and that font downloads is enabled to see the correct fonts and characters in the course. We strongly recommend using the latest browser version for the best experience as older browsers may experience issues.


The platform is compatible with most mobile phones. However, we do not recommend using mobile phones to complete courses due to the amount of information included in the courses.

Got a question? Get in touch today

Simply Call us on 01782 757001 or fill in the form below and one of our team will get back to you to discuss your needs.

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